covid-19 important information
To Our Valued Clients
Following the Prime Minister’s announcement on Saturday 14 March 2020 that the New Zealand government is enforcing strict measures with regards to arrivals into New Zealand, we are experiencing unprecedented levels of enquiry from our customers and our usual response times have been severely impacted.
We are prioritizing our customers travel plans based on departure date order. In the first instance, we are giving urgent priority to those customers due to depart within the next 48 hours. If your travel is not within 48 hours we will be in touch as soon as possible .
If in the meantime you have questions after reading the below please email me with your requests and I will get back to you as soon as possible.
Whilst we understand this is a confronting and uncertain time for you, we are working through all bookings in a timely and measured manner. To help you make an informed decision, please refer to the following websites:
World Health Organisation advisories, Safe Travel, Immigration New Zealand
Please bear with us. As your dedicated travel professionals we are doing our best to support all our customers through this challenging and unprecedented time.
Rescheduling and Cancellations
For our clients who have had their travel plans impacted by Covid-19, in many cases we’ve been able to amend their travel to a later date or a new destination. For those who have decided to cancel outright, we will do all possible to secure some level of refund on your behalf, or secure a credit to be utilised for future travel.
For those travelling after 30 April 2020
Where there is no benefit to cancelling early on in the piece, and you are not negatively impacted by holding off, a ‘wait and see’ approach can be the better option. A supplier cancelling a service can mean more favourable refund conditions, so in some cases this is something I will implore you to do, ensuring you fully understand the options that are available to you.
It’s times like these it’s advantageous to have an experienced travel professional on your side, so we are doing our best for each client to try and ensure any financial impact is kept to a minimum if at all possible.
Thank you for your understanding at this time
Your trusted and dedicated Vincent George Travel Team